The ShastaPop Shop will only accept major credit cards (MasterCard, Visa, and Discover) No cash, checks or money orders.
All customer questions are to be submitted by calling 1-800-834-9980. Customers will be contacted via email or telephone within 24 hours or the next business day.
The ShastaPop Shop will accept returns of garments only within 30 days of customer receiving order. Returns must be unworn, unwashed or defective items only. Please send original sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid, preferably United Parcel Service(UPS).
Refund will be credited to the credit card used in original purchase (less the initial shipping charges). Refunds will be processed within one week of receiving an authorized return.
All sales are final unless the return is a result of The ShastaPop Shop error or damaged merchandise.
The ShastaPop Shop is not responsible for misuse, mishandling or any other actions or inactions attributable to the purchaser and or carrier (United States Postal Service, UPS etc).
Prior to returning merchandise to The ShastaPop Shop, customers must obtain an RGA Number (Return Goods Authorization). To obtain your RGA number, call customer service 1-800-834-9980. Your RGA number will be emailed to you. Include the RGA printout when shipping the merchandise back to The ShastaPop Shop to insure your return will be accepted.
The ShastaPop Shop retains the rights to adjust incorrect shipping calculation costs due to any internet or server failures or miscalculations, and will contact customers by email or phone if this occurs to provide the accurate costs.
All purchases will be shipped via ground transportation and should arrive within 7 to 10 days upon confirmation of order.
We cannot deliver to PO Boxes, APO Military addresses or outside of the USA.
All orders shipped from 26901 Industrial Blvd, Hayward, CA 94545.